On May 10th, 2022 at 14:20 UTC and on May 11th, 2022 at 13:35 UTC, Datto RMM Partners on the Concord platform experienced a service interruption which caused 503 errors when attempting to connect to a device.

The root cause for this service interruption was identified to be increased traffic through the instances responsible for agent connections that surpassed the available resources for those instances.

Our Engineering team has created new instances to handle the increased traffic, and the issue was confirmed to be resolved on May 11th, 2022 at 13:53 UTC.

Traffic will continue to be monitored, and additional time-based instances may be created for high traffic times.