Incident Alerted

Incident Report for Olark Live Chat

Resolved

We have resolved the issue with chatboxes and messaging not behaving as expected. If you are still experiencing any trouble, please contact support.

Posted Dec 18, 2020 - 13:23 EST

Update

We are continuing to monitor the results of our fix and will update when we are all clear.

Posted Dec 18, 2020 - 12:39 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 18, 2020 - 10:55 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Dec 18, 2020 - 08:50 EST