Intermittent Authentication Errors

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Oct 19, 2021 - 09:58 PDT

Update

We are continuing to monitor this further.

Posted Oct 16, 2021 - 02:27 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 15, 2021 - 11:29 PDT

Update

We are continuing to monitor this issue.

Posted Oct 15, 2021 - 02:20 PDT

Update

We had another occurrence between 2:00 PM PDT and 2:11 PM PDT. We continue to monitor further.

Posted Oct 14, 2021 - 16:44 PDT

Monitoring

The impact of the intermittent issue was approximately between 8 AM PDT and 11 AM PDT. We are currently monitoring for any further occurrences.

Posted Oct 14, 2021 - 12:27 PDT

Investigating

We are investigating intermittent latency with our authentication service for customers in our America's Hosted datacenter. Our engineers are actively working on the issue.

Posted Oct 14, 2021 - 11:23 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations, Sandbox UI, Sandbox API, Sandbox Integrations).