[Care] Performance degradation for US customers

Incident Report for Khoros

Resolved

This incident stands resolved.

Posted Jan 12, 2022 - 13:34 CST

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Posted Jan 12, 2022 - 12:46 CST

Identified

We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.

Posted Jan 12, 2022 - 12:05 CST

Investigating

We are experiencing performance degradation with Care for US-based customers. As a result, agents observe delays in content ingestion for all social channels.
We are actively investigating the issue, and we will keep you updated on the progress.

Posted Jan 12, 2022 - 11:30 CST

This incident affected: Khoros Care (US Hosted Care).