Web Recording Experience Impacted

Incident Report for Flip

Resolved

We have resolved the issue! If you are still seeing a checkered pattern, please clear your browser cache. If you continue to experience issues recording, please reach out to our support team.

Posted Mar 16, 2021 - 23:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 16, 2021 - 23:00 UTC

Investigating

We are investigating an issue that is causing a checkered pattern when attempting to use the camera within the Edge, Chrome, and Firefox browsers. This is impacting the ability to record videos from your browser. We will provide an update as soon as we have a resolution identified.

Posted Mar 16, 2021 - 22:45 UTC

This incident affected: Student/Guest Videos - Web Browser.