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Resolution: Network Services Transaction Timeouts and Latency
Incident
Report for Optum Solutions
Resolved
This issue is resolved as Network Services continues to perform as expected.
Monitoring
Optum Insight has mitigated the issue causing customers to experience time-outs or latency when submitting claim transactions. Transactions are now processing normally. We will continue to monitor traffic to ensure resolution, and will provide an update if necessary.
REF 719150
REF 719150
Identified
Optum Insight has identified an issue causing pharmacy customers to experience latency and/or to receive intermittent time-outs when processing claims. We are actively investigating the issue and will provide an update as soon as possible.
REF 718940
REF 718940
This incident affected: Pharmacy Solutions (Rx Network Solutions ePrescribing).