Engineering team was paged due to system monitoring detecting that GLOBO HQ was down.

Incident Report for GLOBO

Resolved

This incident has been resolved.

Posted Dec 19, 2021 - 03:49 EST

Monitoring

GLOBO HQ has been fully restored and we will continue to monitor to ensure complete resolution of all services.

Posted Dec 19, 2021 - 03:43 EST

Update

A new database master node has been provisioned and connections are starting to complete normally. We are in the process of validating that all infrastructure is available and recovered.

Posted Dec 19, 2021 - 03:33 EST

Identified

We have identified a major issue with our database. Our database platform provider has placed our cluster in emergency maintenance mode. We are investigating why this has happened and the expected resolution. We are starting to see some requests go through, however many are still failing.

Posted Dec 19, 2021 - 03:22 EST

Investigating

We are investigating the root cause.

Posted Dec 19, 2021 - 03:12 EST

This incident affected: Portal.