Automated appointment booking and internal tools partial outage
Incident Report for Dialogue
Resolved
The third party has resolved the issue.
Posted Nov 10, 2021 - 09:33 EST
Identified
A third party system has elevated latency, leading our systems to be unable to succeed any requests to it. This third party system is required by our automated booking system as well as a few other integrations with our care platform. The care team is performing these automated operations manually until the third party system comes back to normal.
Posted Nov 10, 2021 - 07:28 EST
This incident affected: CA (Care Platform).