A subset of customers are unable to access Zoom Contact Center

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Jan 20, 2023 - 10:57 PST

Monitoring

We have remediated the issue impacting a subset of customers accessing Zoom Contact Center services. We will continue to monitor and provide updates as we have them.

Posted Jan 20, 2023 - 10:41 PST

Investigating

We are currently investigating issues for a subset of users accessing Zoom Contact Center services. Our engineering teams are currently working to restore services.

This will impact customers calling into Zoom such as Sales or Support. Please visit zoom.us or support.zoom.us to submit a ticket or a live chat with agent.

Posted Jan 20, 2023 - 10:29 PST

This incident affected: Zoom Contact Center - Global (Web Portal (Admin/Users/Provisioning)).