Increased error rates and latency on US region
Incident Report for Onfido
Resolved
This incident has been resolved.
Posted Dec 23, 2021 - 13:06 UTC
Monitoring
The issue has subsided and we are continuing to monitor the underlying issues with AWS infrastructure until the situation is resolved in its entirety. Further updates will be provided as the status changes.
Posted Dec 22, 2021 - 16:18 UTC
Identified
We're currently experiencing elevated error rates and latency, impacting our US region (*.us.onfido.com), across all our products.

Initial investigations have identified upstream issues in AWS infrastructure.

We will provide further updates at 14:00 UTC.
Posted Dec 22, 2021 - 12:57 UTC
This incident affected: USA (us.onfido.com) (API, Dashboard, Document Verification, Facial Similarity, Watchlist, Identity Enhanced, Webhooks).