Infrastructure affecting Site Availability
Incident Report for Pantheon Operations
Postmortem

On Friday, January 22nd starting at approximately 2:47 PM PST, Pantheon experienced malicious load-generating traffic that caused resource exhaustion on a portion of Pantheon’s redundant infrastructure to have some uptime impact on 10% of customer sites. Pantheon engineers began mitigations shortly after the malicious traffic was first observed, and all sites were operating normally by 3:47 PM. 

Pantheon has identified and begun work to prevent this specific type of malicious traffic from causing platform degradation in the future.

Posted Jan 25, 2021 - 12:54 PST

Resolved
This incident has been resolved.
Posted Jan 22, 2021 - 16:26 PST
Update
This incident has been resolved.
Posted Jan 22, 2021 - 16:25 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2021 - 15:50 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 22, 2021 - 15:31 PST
Investigating
We are currently investigating this issue.
Posted Jan 22, 2021 - 15:12 PST
This incident affected: Customer Sites.