SCHUFA service unavailability

Incident Report for Solaris

Resolved

The reported issue has been resolved since 11:47.

• Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
• DiBa: Decoupled Card for Consumers onboarding
• BankIdent
• Person credit record

API Reference Documentation:

• https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record
• https://docs.solarisgroup.com/guides/kyc/#bankident
• https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers
• https://docs.solarisgroup.com/api-reference/lending/loans/

During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services.

We apologize for any inconveniences this outage may have caused.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Best regards
Solaris Incident Management

Posted Oct 31, 2023 - 12:14 CET

Investigating

We are currently experiencing service unavailability of SCHFUA started at 9:52 which impacts the following products and services: Solaris is working with the provider to restore service as soon as possible.

• Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
• DiBa: Decoupled Card for Consumers onboarding
• BankIdent
• Person credit record

API Reference Documentation:

• https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record
• https://docs.solarisgroup.com/guides/kyc/#bankident
• https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers
• https://docs.solarisgroup.com/api-reference/lending/loans/

During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted Oct 31, 2023 - 10:47 CET

This incident affected: Digital Banking, Lending, and Identification.