Conviva Maintenance Notification

Incident Report for Convivastatus

Resolved

This incident has been resolved.

Posted Nov 25, 2022 - 10:00 UTC

Investigating

To Our Valued Customers:

Conviva is currently releasing an update to its platform and services. We expect to complete this work no later than 10:00 UTC.

During this release, access to Pulse dashboards as well as live and historical data may be intermittently unavailable. Historical data may become delayed or show incomplete data points. All data will be backfilled and no historical data is expected to be lost.

Alerts will not be active during this maintenance window in order to avoid false notifications being sent while work is performed.

Best regards,
Conviva Support Services

Posted Nov 25, 2022 - 06:01 UTC

This incident affected: Video (Real-Time, Historical), Pulse UI (Pulse UI), and Touchstone, Application Manager, Exported Data Deliverables.