Our hosting provider is investigating the root cause of the disruption on the EU1 hosting location and what can be done to prevent this from occurring again. When a full Root Cause Analysis is available, we'll update our status page (status.topdesk.com)
Posted Jan 18, 2023 - 11:17 CET
Monitoring
Our hosting provider is investigating the root cause of the disruption on the EU1 hosting location and what can be done to prevent this from occurring again. When a full Root Cause Analysis is available, we'll update our status page (status.topdesk.com)
Posted Jan 18, 2023 - 11:11 CET
Update
Our hosting provider has identified the cause of the disruption and have implemented a fix. All services and environments are now available. Please update your incident in My TOPdesk, or call TOPdesk Support, if you still experience issues after 12:00 PM CET.
Posted Jan 18, 2023 - 10:37 CET
Update
Our hosting provider are still working on resolving this issue. We expect to post another update within the next 30 minutes.
Posted Jan 18, 2023 - 10:13 CET
Update
We are currently experiencing problems in our EU1 hosting location. As a result your TOPdesk environment may not be available. The cause of the issue lies with our hosting provider and we are contacting our hosting provider to have the issue resolved as soon as possible. Our apologies for the inconvenience.
Posted Jan 18, 2023 - 09:53 CET
Investigating
We are currently experiencing problems on the EU1 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.