We have fully investigated, and are no longer experiencing issues with accessing the client hub in iOS. Our Engineering team is actively discussing how to prevent future disruptions similar to this one.
If you continue to experience issues with accessing the client hub please reach out to support@getjobber.com. Thank you for your patience as we resolved this issue!
Posted Oct 28, 2022 - 21:30 MDT
Update
We have identified the issue affecting client hub access, impacting some iOS based users. When opening text message links for client hub on an iOS device, it will only load a white screen.
A workaround for this issue is to resend the text message, or send an email to your clients for client hub access for invoices and quotes.
Our team will be continuing to update this page as soon as possible, and we greatly appreciate your patience.
Posted Oct 28, 2022 - 18:08 MDT
Identified
We have identified the issue affecting client hub access, impacting some iOS based users. When opening text message links for client hub on an iOS device, it will only load a white screen.
A workaround for this issue is to send email links instead to your clients for client hub access for invoices and quotes.
Our team will be continuing to update this page as soon as possible, and we greatly appreciate your patience.
Posted Oct 28, 2022 - 16:02 MDT
Investigating
We are investigating an issue with Client Hub in which only a white page will display.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time. We will update as soon as we have more information.
Posted Oct 28, 2022 - 14:54 MDT
This incident affected: Web Application (Jobber Online).