Emergency: SJC1 Reboot Single Rack Switch Pair

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted Apr 11, 2021 - 15:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 11, 2021 - 14:45 UTC

Update

We are continuing to investigate this issue.

Posted Apr 11, 2021 - 14:45 UTC

Investigating

We will be conducting an emergency reboot to a rack switch stack in SJC1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.

Posted Apr 11, 2021 - 14:23 UTC

This incident affected: Equinix Metal Network.