WhatsApp: some messages cannot be published by the agent.

Incident Report for iAdvize (HA)

Resolved

We are currently no longer seeing any errors. We close this incident and thank you again for your patience.

Posted Apr 05, 2022 - 16:23 CEST

Monitoring

We were able to deploy an earlier version to all WhatsApp numbers.
We are now monitoring the activity.

Posted Apr 05, 2022 - 15:41 CEST

Identified

WhatsApp is currently experiencing a bug in the latest version of its API that impacts the publication of messages. As a result, agents may occasionally experience problems sending messages.
We are currently working to resolve the issue by implementing an older version.

We will keep you informed of the evolution of the situation and thank you in advance for your patience and understanding.

Posted Apr 05, 2022 - 14:13 CEST

This incident affected: Third Party Channels (WhatsApp).