Cet incident a été résolu / This incident has been resolved
Posted Jul 20, 2022 - 20:40 EDT
Update
Le fournisseur a fait un changement qui a remis le système partiellement en opération. La cause principale est toujours sous investigation. / The vendor has made changes that helped the system get back almost fully back online. They are still investigating the root cause.
Posted Jul 20, 2022 - 18:28 EDT
Update
La situation continue de se dégrader pendant que notre fournisseur fait enquête. // The situation keeps worsening while our vendor investigates. All of our systems are mostly offline.
Posted Jul 20, 2022 - 18:10 EDT
Update
Notre fournisseur continue de faire enquête sur le problème. La situation s'est aggravée et plus de fonctionnalités sont affectées. / Our vendor continues to investigate the problem. The problem is affecting more systems which is degrading some functionality of the platform.
Posted Jul 20, 2022 - 18:06 EDT
Identified
Nous avons informé le tierce partie du problème et l'enquête commence de leur côté. / We have informed the third party and they are investigating.
Posted Jul 20, 2022 - 14:15 EDT
This incident affected: CA (Dialogue Member Mobile Application, Care Platform, Dialogue Member Web Application, Admin Portal, Lumino Health Virtual Care Member Web Application, Consult + Member Web Application, Lumino Health Virtual Care Member Mobile Application, Consult + Member Mobile Application).