Central 1 Status - INC178744 - Digital Banking using west coast data centre as primary resources

INC178744 - Digital Banking using west coast data centre as primary resources

Incident Report for Central 1

Resolved

Please be advised, the re-balance of traffic last night was successful. Both data centres are active again and serving traffic.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Apr 24, 2024 - 14:57 PDT

Update

Please be advised, the re-balance of traffic last night was not successful. We will be attempting to re-balancing traffic across both data centres again tonight at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Apr 23, 2024 - 17:15 PDT

Update

Please be advised, Central 1 has corrected the issue with our east coast data centre. We will be re-balancing traffic across both data centres tonight at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Apr 22, 2024 - 15:03 PDT

Update

Central 1 continues to work with our vendors on the data centre incident. Traffic will continue to be pinned to our west coast data centre for the weekend.

If you or your members encounter any issues on the weekend, please call.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Apr 19, 2024 - 16:04 PDT

Monitoring

Central 1 was unable to resolve the issue in our eastern data centre (Azure) last night. We are working with our vendors to resolve however at this time all traffic is still in our western data centre (VAHC).

We will provide another update today by 5 p.m. PT (8 p.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Apr 19, 2024 - 10:23 PDT

This incident affected: Digital Banking Services.