[Datto SaaS Protection] Service Disruption with Legacy Platform

Incident Report for Datto

Resolved

Engineering has confirmed that this issue is now resolved and all aspects of SaaS Protection are fully operational.

Posted Apr 20, 2021 - 15:11 UTC

Update

We are continuing to investigate this issue.

Posted Apr 20, 2021 - 11:37 UTC

Update

We are continuing to investigate this issue.

Posted Apr 20, 2021 - 11:37 UTC

Investigating

Datto SaaS Protection is currently experiencing a disruption with our legacy platform, impacting 1.0 users only. Engineering is currently investigating the root cause of this problem and we will provide updates as they become available. Currently, only backups and exports for 1.0 users are impacted. All other aspects of SaaS Protection (including Restores and Onboarding) are fully operational.

Posted Apr 19, 2021 - 20:11 UTC

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Seat Management).