Delays in job processing

Incident Report for Workato US

Resolved

Processing has returned to normal. We are following up with our provider for this particular caching service, whose malfunction without the expected replica failover triggered this incident. We'll also be looking into tuning some client-side configuration parameters that could reduce the impact of similar issues on our client-side processes that use this service.

Posted Dec 09, 2020 - 22:18 PST

Monitoring

We are seeing job processing returning towards normal. Continuing to monitor recovery.

Posted Dec 09, 2020 - 22:06 PST

Identified

We identified the issue causing the slowdown and have restarted the affected component. We are observing some service recovery.

Posted Dec 09, 2020 - 21:50 PST

Investigating

We are currently investigating this issue.

Posted Dec 09, 2020 - 21:12 PST

This incident affected: Recipe runtime (Recipe job execution).