AutoFocus Issue
Incident Report for Palo Alto Networks Cloud Services
Resolved
This incident has been resolved.
Posted Oct 13, 2023 - 21:49 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 13, 2023 - 19:39 UTC
Identified
Customers are unable to create or customize AutoFocus feeds. We have identified the issue and are working on a fix.
Posted Oct 13, 2023 - 15:48 UTC
Update
The core AutoFocus UI and API services have been restored. We will continue to monitor recovery and capacity for another day or two.
Posted Oct 12, 2023 - 01:55 UTC
Monitoring
We have implemented a fix that has partially restored service for some customers. We are continuing to identify outstanding issues and working hard to restore the service completely.
Posted Oct 11, 2023 - 23:47 UTC
Update
We have deployed a fix and are working with internal teams to scale capacity.
Posted Oct 11, 2023 - 22:29 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 11, 2023 - 20:04 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 11, 2023 - 16:26 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 11, 2023 - 14:32 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 11, 2023 - 07:30 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 11, 2023 - 05:58 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 11, 2023 - 04:13 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 11, 2023 - 03:00 UTC
Investigating
The AutoFocus UI and API are currently experiencing an issue. We are actively working on this issue and will provide another update by 02:00 UTC with further details.

Customer Impact: AutoFocus UI and API are not accessible

Workaround: N/A
Posted Oct 11, 2023 - 00:42 UTC
This incident affected: AutoFocus.