Some Ecwid admin panels are unavailable

Incident Report for Ecwid

Resolved

The fix was applied, Ecwid admin panels are operating normally, and the Ecwid storefronts load. The incident is solved.

Posted Jan 02, 2023 - 14:16 UTC

Update

The fix was applied, Ecwid admin panels are operating normally, and the Ecwid storefronts load. The incident is solved.

Posted Jan 02, 2023 - 14:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 02, 2023 - 07:57 UTC

Update

We're currently testing some potential fixes for this issue. Please stay tuned.

Some admins may start loading now, but can still be slow. We will update the status as soon as the issue is fixed.

Posted Jan 01, 2023 - 15:59 UTC

Update

We're still working on fixing this issue on our end. You may see your admin panel not loading or showing the "Sorry, we're having technical difficulties" error.

All your data and store settings will stay intact. We are terribly sorry for this downtime.

Posted Jan 01, 2023 - 11:17 UTC

Update

We're still working on fixing this issue with the admin panels. This is a number one priority for us. We are so sorry for the wait!

Posted Jan 01, 2023 - 10:13 UTC

Identified

We have managed to detect the cause of the loading issue and are working on a fix right now.

Posted Jan 01, 2023 - 08:07 UTC

Investigating

As of January 1st 2023, 07:30 (UTC timezone), Ecwid admin panels for some accounts are not loading.

We are so sorry about this downtime! We are on it and urgently investigating the issue.

All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update in 30 minutes.

Posted Jan 01, 2023 - 07:32 UTC

This incident affected: Admin.

Ecwid status