Intermittent timeouts for India Payer Authentication Issue
Incident
Report for Cybersource
Resolved
The issue affecting the India Payer Authentication has now been resolved and this is the final update.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15055072
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15055072
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
We have identified an issue that is currently affecting India Payer Authentication
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users will see Intermittent time outs for their Payer Authentication requests
Start: 02:00 AM GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 000506514
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users will see Intermittent time outs for their Payer Authentication requests
Start: 02:00 AM GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 000506514
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
Cybersource is aware of an issue that is currently affecting the Intermittent timeouts for India Payer Authentication
We are investigating the cause and working urgently to resolve the issue.
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We are investigating the cause and working urgently to resolve the issue.
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
This incident affected: Risk (Payer Authentication Processing).