A fix has been implemented by the network edge provider (Cloudflare) used by our identity provider Auth0. We are now seeing signs of recovery on our supervision. We are continuing to monitor this issue.
Posted Jun 21, 2022 - 09:40 CEST
Update
It is now possible to connect to Yousign applications in a few tries. The incident is being addressed by our Auth0 provider.
Posted Jun 21, 2022 - 09:20 CEST
Update
Our external identity provider Auth0 is investigating and has opened an incident "High error rate and timeouts in Authentication and Management API" on their status page: https://status.auth0.com/incidents/808fhwf0jb0g.
Posted Jun 21, 2022 - 09:14 CEST
Identified
Yousign V2 & V3 APP is currently unavailable (https://webapp.yousign.com & https://yousign.app). Our Auth0 identity/authentication provider is experiencing an incident. It is therefore not possible to connect or register to Yousign applications. Our engineers are working to resolve this as fast as possible.
We will update you again shortly here.
If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
Posted Jun 21, 2022 - 08:34 CEST
This incident affected: Yousign V3 (APP V3 - https://yousign.app) and Yousign V2 (APP V2 - https://webapp.yousign.com).