Altmetric Explorer outage

Incident Report for Altmetric

Resolved

This incident has been resolved.

Posted May 26, 2021 - 09:32 UTC

Monitoring

The root cause of the outage has been identified as a cascading failure of the primary database instance powering the Altmetric Explorer due to a failure of replication to secondary instances. The main fault has been rectified with the primary database now online and functionality restored to the Altmetric Explorer. We will continue monitoring the situation for any further issues and proceed with a full post-mortem analysis during the course of the day.

Posted May 26, 2021 - 04:08 UTC

Identified

We have identified an incident involving the main database powering the Altmetric Explorer resulting in a complete loss of functionality and are currently working on a solution to restore service. Further update will be posted at 5AM BST.

Posted May 26, 2021 - 03:41 UTC

This incident affected: Altmetric Explorer for Institutions and Altmetric Explorer for Publishers.