Degraded Google sync in German data center
Incident Report for Cronofy
Resolved
The underlying errors from Google's API have remained at normal levels. This incident has been resolved.
Posted Jul 27, 2021 - 11:13 UTC
Monitoring
The errors encountered when synchronizing Google calendars from our German data center returned to normal levels around 10:30 UTC.

We are continuing to monitor the situation.
Posted Jul 27, 2021 - 10:48 UTC
Update
We have allowed the German data center to provision more capacity to minimize the impact of this problem on all other processing within the data center.

There does not appear to be any pattern to the Google accounts that are affected by these errors. Our synchronization attempts appear to be succeeding eventually, but may be taking several attempts to do so.
Posted Jul 27, 2021 - 09:45 UTC
Investigating
We are seeing a heightened level of errors with the Google synchronization process in our German data center since around 08:30 UTC.

From our initial investigations the errors appear to be network-related, with some nodes seeing a higher level of errors than others.
Posted Jul 27, 2021 - 09:07 UTC
This incident affected: Major Calendar Providers (Google) and Background Processing.