GoToConnect - PSTN calling impacted
Incident Report for GoToConnect
Resolved
Earlier today, a significant portion of GoToConnect customers experienced degraded service, impacting their ability to receive telephone calls to their local telephone numbers. The issue was again caused by an underlying carrier network outage that impacted multiple providers across the telecom industry.

We have been in close collaboration with that underlying carrier and have been informed that the service has been fully restored as of 02:53 UTC (many customers experienced partial service restoration earlier), which we have confirmed based on our own monitoring.

Please continue to monitor our system status page for updates. For more context on this service disruption, please visit: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We apologize for any disruption in service.
Posted Sep 29, 2021 - 03:44 UTC
Monitoring
Our engineers have confirmed that our upstream provider has corrected the issue. We are confirming that all services are functional.

For more context on this service disruption, please visit: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We will provide a final update shortly.
Posted Sep 29, 2021 - 03:01 UTC
Update
Our engineers are seeing improvements in their monitoring of the affected upstream provider. Some customers may still be experiencing transient issues until the upstream provider resolves their issue.

For more information about the ongoing disruption, please read our blog post at: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We will provide further updates shortly.
Posted Sep 29, 2021 - 02:26 UTC
Update
Our engineers are seeing improvements in their monitoring of the affected upstream provider. Some customers may still be experiencing transient issues until the upstream provider resolves their issue.

For more information about the ongoing disruption, please read our blog post at: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We will provide further updates shortly.
Posted Sep 29, 2021 - 01:25 UTC
Update
Our engineers are seeing improvements in their monitoring of the affected upstream provider. Some customers may still be experiencing transient issues until the upstream provider resolves their issue.

For more information about the ongoing disruption, please read our blog post at: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We will provide further updates shortly.
Posted Sep 29, 2021 - 00:21 UTC
Update
Our engineers are seeing improvements in their monitoring of the affected upstream provider. Some customers may still be experiencing transient issues until the upstream provider resolves their issue.

For more information about the ongoing disruption, please read our blog post at: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We will provide further updates shortly.
Posted Sep 28, 2021 - 23:20 UTC
Update
Our engineers are seeing improvements in their monitoring of the affected upstream provider. Some customers may still be experiencing transient issues until the upstream provider resolves their issue.

For more information about the ongoing disruption, please read our blog post at: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We will provide further updates shortly.
Posted Sep 28, 2021 - 22:18 UTC
Update
Our engineers are seeing improvements in their monitoring of the affected upstream provider. Some customers may still be experiencing transient issues until the upstream provider resolves their issue.

For more information about the ongoing disruption, please read our blog post at: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We will provide further updates shortly.
Posted Sep 28, 2021 - 21:17 UTC
Update
Our engineers are seeing improvements in their monitoring of the affected upstream provider. Some customers may still be experiencing transient issues until the upstream provider resolves their issue.

For more information about the ongoing disruption, please read our blog post at: https://blog.logmeininc.com/wide-spread-carrier-network-outage-impacted-multiple-providers-across-the-telecom-industry/

We will provide further updates shortly.
Posted Sep 28, 2021 - 20:16 UTC
Update
Our engineers are still actively working on mitigating the impact for our customers while we are waiting for the upstream provider to resolve their incident.

We will provide further updates shortly.
Posted Sep 28, 2021 - 19:07 UTC
Update
Our engineers are still actively working on mitigating the impact for our customers while we are waiting for the upstream provider to resolve their incident.

We will provide further updates shortly.
Posted Sep 28, 2021 - 18:04 UTC
Update
Our engineers are still actively working on mitigating the impact for our customers while we are waiting for the upstream provider to resolve their incident.

We will provide further updates shortly.
Posted Sep 28, 2021 - 17:02 UTC
Update
Our engineers are still actively working on mitigating the impact for our customers while we are waiting for the upstream provider to resolve their incident.

We will provide further updates shortly.
Posted Sep 28, 2021 - 15:53 UTC
Update
Our engineers are still actively working on mitigating the impact for our customers while we are waiting for the upstream provider to resolve their incident.

We will provide further updates shortly.
Posted Sep 28, 2021 - 14:48 UTC
Update
Our engineers continue working on mitigating the impact for our customers while we are waiting for the upstream provider to resolve their incident.
Posted Sep 28, 2021 - 14:22 UTC
Identified
Our engineers have identified that the issue is related to an active outage from an upstream provider. We are now actively working on mitigating the impact on our customers.

We will provide another update shortly.
Posted Sep 28, 2021 - 14:08 UTC
Investigating
Our engineers are currently investigating issues of GoToConnect customers not being able to receive calls from PSTN and degraded call quality.

We will provide further updates shortly.
Posted Sep 28, 2021 - 13:59 UTC
This incident affected: PSTN Calls (Inbound).