We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Dec 08, 2021 - 00:11 UTC
Update
The GoToConnect team is seeing improvements for SMS / MMS and complete recovery for faxes.
We are monitoring the situation and will provide further updates as the situation progresses.
Posted Dec 07, 2021 - 20:58 UTC
Monitoring
We are monitoring the situation and will provide further updates as the situation progresses.
Posted Dec 07, 2021 - 20:56 UTC
Identified
The GoToConnect team is monitoring an issue with a service provider that is degrading the ability to receive SMS or send faxes through email (virtual fax).
We are monitoring the situation and will provide further updates as the situation progresses.
Posted Dec 07, 2021 - 18:32 UTC
Investigating
The GoToConnect team is monitoring an issue with a service provider that is affecting our customers to receive SMS/MMS or send faxes.
We are monitoring the situation and will provide further updates as the situation progresses.