Alerts, Workflows, and Sync Delays

Incident Report for BetterCloud

Resolved

We have monitored our system performance over the past few hours and this issue has been resolved. Please note that the processing of some Syncs, Alerts, or Workflows may be temporarily delayed as we continue to process the traffic accumulated during the incident. Please reach out to our support team if you have any questions or concerns by emailing support@bettercloud.com.

Posted May 31, 2022 - 17:53 EDT

Monitoring

We have fixed the issue impacting app.bettercloud.com and currently monitoring for stability. Sync, Alerts, and Workflows impacted during this incident will resume processing as expected. Please note that the processing will be temporarily delayed as we process the traffic accumulated during the incident.

We apologize for the inconvenience this issue has caused. Please reach out to our support team if you have any questions or concerns by emailing support@bettercloud.com.

Posted May 31, 2022 - 14:41 EDT

Identified

We have identified and are investigating an issue impacting app.bettercloud.com which is currently delaying the completion of Syncs, Alerts, and Workflows. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions

Posted May 31, 2022 - 13:51 EDT

This incident affected: BetterCloud (Core Services, Alerts, Directory, Workflows, Platform API).