Billing services unavailable and SIM Operations delayed

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Jul 15, 2021 - 01:27 UTC

Investigating

Hologram engineers have identified an issue with the billing services and SIM operations service. All billing operations and SIM operations are delayed as we investigate and work on the backlog. Pause/resume actions are available, but may be delayed. Cellular network and data engine messaging services are unaffected.

Posted Jul 14, 2021 - 22:02 UTC

This incident affected: SIM Management (Device Dashboard, REST API).