Incoming HelloFax document status issues
Incident Report for Dropbox Sign, Fax, and Forms
Resolved
All affected faxes should now be visible in the Faxes page. Thank you for your patience.
Posted Sep 09, 2022 - 16:48 PDT
Update
Until we finish repopulating, faxes affected by this issue can still be accessed through use of the link in email.
Posted Sep 09, 2022 - 12:43 PDT
Monitoring
New faxes will now show up in the faxes page. Older faxes affected by this issue will be populating over the next few hours.
Posted Sep 09, 2022 - 12:00 PDT
Identified
We have identified the issue preventing faxes from appearing on the documents page, and are working on a fix.
Posted Sep 09, 2022 - 11:09 PDT
Investigating
We are investigating reports of received faxes not appearing on the Faxes page. Fax receipt and delivery is working as expected. This does not affect HelloSign or HelloWorks.
Posted Sep 09, 2022 - 10:07 PDT
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