HubSpot Calling is unavailable for some customers

Incident Report for HubSpot

Resolved

HubSpot Calling is now working for all users. Twilio has addressed the issue that caused HubSpot Calling to be unavailable since 11 AM EST, and the incident has now been fully resolved.

Posted Mar 28, 2022 - 12:47 EDT

Monitoring

Twilio has addressed the issue that caused HubSpot Calling to be unavailable since 11 AM EST. We’re monitoring closely to ensure that HubSpot tools are functioning as expected.

Posted Mar 28, 2022 - 12:22 EDT

Identified

Customers using HubSpot Calling may be experiencing connection issues while starting a call. We've identified the issue as an outage with Twilio. The status of the issue can be found on their incident page (https://status.twilio.com/incidents/4tmltsk3wx75). We are actively working with them to resolve this issue, and will update this page when we have more information.

Posted Mar 28, 2022 - 11:57 EDT

This incident affected: Sales Tools.