~0.5% of LogSearch API requests failing for some customers

Incident Report for Rapid7

Resolved

This incident has now been resolved.

Posted 3 years ago. Jun 22, 2022 - 18:20 UTC

Update

We are continuing to investigate this issue.

Posted 3 years ago. Jun 22, 2022 - 16:41 UTC

Update

We are continuing to investigate this issue.

Posted 3 years ago. Jun 22, 2022 - 16:34 UTC

Investigating

We are currently investigating an issue where <1% of API requests are failing for LogSearch users

Posted 3 years ago. Jun 22, 2022 - 16:34 UTC

This incident affected: Log Search (EU) (User Interface), Log Search (US1) (User Interface), Log Search (CA) (User Interface), Log Search (AU) (User Interface), Log Search (AP) (User Interface), InsightIDR (US1) (API), InsightIDR (CA) (API), InsightIDR (EU) (API), InsightIDR (AU) (API), and InsightIDR (AP) (API).