Delivery delay on outbound toll-free SMS towards US & Canada phone numbers.
Incident Report for Plivo
Resolved
This incident has been resolved.
Posted Dec 05, 2020 - 04:11 UTC
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 05, 2020 - 02:24 UTC
Investigating
Dear Valued Customer,

We are currently observing outbound toll-free SMS delivery delays for a small segment of SMS towards US & Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#2501
Posted Dec 05, 2020 - 01:18 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).