Active Issue Alert – Luminate Online - #000563998

Incident Report for Blackbaud

Resolved

Our engineers have resolved an issue impacting a subset of our customers causing errors when attempting login or visit Luminate Online, TeamRaiser, and Luminate CMS pages. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted 6 months ago. Oct 31, 2024 - 23:33 EDT

Update

We are continuing to investigate this issue.
Posted 6 months ago. Oct 31, 2024 - 23:05 EDT

Update

We have identified an issue impacting a subset of our customers causing errors when attempting login or visit Luminate Online or TeamRaiser pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted 6 months ago. Oct 31, 2024 - 22:10 EDT

Investigating

We have identified an issue impacting a subset of our customers causing errors when attempting login or visit Luminate Online or TeamRaiser pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted 6 months ago. Oct 31, 2024 - 20:31 EDT
This incident affected: Blackbaud Luminate Online® (Luminate CMS, Blackbaud Luminate Online®).