Issue Accessing Backup Services
Incident Report for Own Company
Resolved
This incident has been resolved.
Posted Jul 28, 2022 - 08:02 UTC
Update
We have deployed the new fix and monitoring the current situation.
Posted Jul 27, 2022 - 09:55 UTC
Update
The implemented fix has resolved the issue for most of the affected services.
We have identified a small scope of services that are still affected, and our engineering team is currently working on a fix.
Posted Jul 26, 2022 - 07:59 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 25, 2022 - 14:21 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 25, 2022 - 14:20 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 25, 2022 - 14:05 UTC
Identified
Our support team got reports of 'ERROR 500' in the UI when trying to access several backup services.
OwnBackup engineering has traced the issue and we are currently working on implementing a fix.

There is no impact on historical/ongoing backups.
Posted Jul 25, 2022 - 10:55 UTC
This incident affected: App1 (User Access), HIPAA1 (User Access), EMEA1 (User Access), EMEA4 (User Access), CA1 (User Access), AU1 (User Access), USGOV2 (User Access), UK1 (User Access), HIPAA4 (User Access), EMEA2 (User Access), USeast2 (User Access), CA4 (User Access), and AU4 (User Access).
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