Webhooks and Live Updates
Incident Report for Helpshift
Resolved
This incident has been resolved.
Posted Apr 22, 2021 - 01:04 UTC
Monitoring
A fix has been implemented and we are now seeing that webhooks and live updates are working again.

We are currently monitoring the platform to ensure no other issues are occurring.
Posted Apr 22, 2021 - 00:51 UTC
Investigating
We are currently experiencing degraded performance issues with webhooks and live updates within our Helpshift Dashboard.

Our team is diligently investigating the issue.
Posted Apr 22, 2021 - 00:26 UTC
This incident affected: Management Portal and Webhooks.