TechnologyOne Status - Performance Degradation

Performance Degradation - ANZ Region Ci

Incident Report for TechnologyOne

Postmortem

TechnoiologyOne apologies for the inconvenience this event caused our customers.

Our monitoring platform alerted the team to an out of the normal surge in user connections to the CI platform, which resulted in customers having a poor experience in CI.

We have mitigated a repeat of the event through a series of infrastructure and scaling adjustments.

Posted May 23, 2022 - 10:44 AEST

Resolved

This incident has been resolved, if customers are experiencing CI slowness log out from your CI session and start a new CI session.

Posted May 09, 2022 - 13:47 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 09, 2022 - 09:57 AEST

Update

We are continuing to investigate this issue.

Posted May 09, 2022 - 09:56 AEST

Investigating

We have identified a selection of customer environments experiencing performance degradation within accessing Ci. Services are still operational however may be slower than normal.

Our engineers are currently investigating the root cause.

Posted May 09, 2022 - 09:56 AEST

This incident affected: Software as a Service - Australia & New Zealand (Ci in the Cloud).