Agent Connection Issue on New and Offline systems

Incident Report for Automox

Resolved

Issue fully resolved and full functionality restored.

Posted Feb 09, 2021 - 02:04 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 09, 2021 - 01:53 UTC

Monitoring

The issue has been identified and currently only new agent installs were impacted. This should now be restored. Monitoring for now.

Posted Feb 09, 2021 - 01:52 UTC

Investigating

Currently we are investigating an issue where agents are failing to reconnect with Automox if the system was offline until recently and newly installed agents. We will continue to update you on the status.

Posted Feb 09, 2021 - 01:24 UTC

This incident affected: API and Patching Engine.