Crawler failing to access customer websites
Incident Report for Piano Software
Resolved
This incident has been resolved.
Posted May 25, 2022 - 08:53 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 25, 2022 - 07:24 UTC
Identified
The issue has been identified and engineers are working to mitigate the problem
Posted May 25, 2022 - 06:37 UTC
Investigating
Some customer domains are experiencing increased crawl errors. Engineers have been notified.
Newly published articles may not be crawled because of this issue. In which case those articles do not appear in the Content recommendations.
Posted May 25, 2022 - 06:00 UTC
This incident affected: Recommendations (Piano Content Recommendations) and CCE, Other.
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