Application functionality including user interface access, extraction schedules and performance, loading performance, and API availability have remained stable during the monitoring window.
Posted Apr 28, 2021 - 17:32 EDT
Monitoring
Our R&D team has deployed a fix and is monitoring services to verify that error rates remain at normal levels.
Posted Apr 28, 2021 - 13:10 EDT
Identified
Our R&D team has identified a potential root cause and are working to implement a fix.
Posted Apr 28, 2021 - 12:47 EDT
Update
Our R&D team is continuing to investigate the cause and scope of this issue. Thus far we have identified it as impacting the user interface, the scheduling and performance of extraction jobs, the performance of loading jobs, and API availability.
Posted Apr 28, 2021 - 12:10 EDT
Investigating
Our R&D team is investigating reports of delays while loading the Stitch application and errors while the application fetches account information, which appear to stem from a spike in internal database errors. They are working to resolve the occurrences to restore normal functionality.
Posted Apr 28, 2021 - 11:52 EDT
This incident affected: api.stitchdata.com and app.stitchdata.com.