Some multipage cases displaying blank address fields
Incident Report for SchemeServe
Postmortem

Over the last few days we have been seeing repeated issues of postcode lookups failing to populate addresses when selected.
We cache address lists for a given postcode and it appears that some of them had become "stale" and the actual properties had changed.
Clearing the cache resolved the issue of addresses not populating when selected.

Posted Mar 28, 2024 - 10:24 GMT

Resolved
We have identified and fixed the issue, a post-mortem will follow.
Posted Mar 27, 2024 - 14:16 GMT
Investigating
We are currently investigating reports of some multipage cases displaying blank address fields within the case record.
Posted Mar 26, 2024 - 13:45 GMT
This incident affected: 🎩 SchemeServe.