We have applied a workaround to bypass the Azure CDN. Performance should now be back to normal.
We continue to work with Microsoft Azure to identify the issue with the Azure CDN so we can return to using it in future.
Posted Feb 03, 2023 - 19:51 UTC
Identified
We are investigating a work-around for the issue via bypassing the Microsoft Azure CDN.
Posted Feb 03, 2023 - 19:32 UTC
Update
We are continuing to investigate this issue.
Posted Feb 03, 2023 - 19:03 UTC
Investigating
Since 8am CST this morning we have received reports with web pages on app.displayr.com being slow to load.
We have isolated the issue to the Microsoft Azure CDN that is used to load our website assets. The CDN is operating very slowly for customers in North America and South America. Other regions do not appear to be affected at this time.
We are working with Microsoft Azure to resolve this issue.
Our current advice is that you should wait (up to 4 minutes) and the web page should eventually load and then it will continue to work after that, as it falls back to a working resource. So for example, if you edit a document, it may take several minutes to load, but after loading, the editing of the document will be unaffected.
Posted Feb 03, 2023 - 19:01 UTC
This incident affected: Displayr (app.displayr.com).