Our services are fully operational now; our cloud service provider experienced an intermittent connectivity issue that resulted in elevated errors rates on our APIs in the US region. We will continue to monitor.
Posted Dec 15, 2021 - 11:20 EST
Identified
The issue has been identified.
Posted Dec 15, 2021 - 11:07 EST
Investigating
We are observing connectivity issues that impact customers provisioned in the US region; we will provide more information shortly.
Posted Dec 15, 2021 - 11:00 EST
This incident affected: Metrics API (Metrics API - USA, Metrics API - EUROPE), Transmissions API (Transmissions API - USA, Transmissions API - EUROPE), Events API (Events API - USA, Events API - EUROPE), SparkPost Application (WebUI) (SparkPost Application - USA, SparkPost Application - EUROPE), SMTP API (SMTP API - USA, SMTP API - EUROPE), Sending Domains API (Sending Domains API - USA, Sending Domains API - EUROPE), SMTP Delivery (Outbound Message Delivery) (SMTP Delivery - USA, SMTP Delivery - EUROPE), Relay Webhooks Delivery Service (Relay Webhooks - USA, Relay Webhooks - EUROPE), Event Webhook Delivery Service (Event Webhooks - USA, Event Webhooks - EUROPE), Engagement Tracking Service (Engagement Tracking Service (redirecting clicks and serving opens) - USA, Engagement Tracking Service (redirecting clicks and serving opens) - EUROPE), Suppression List API (Suppression List API - USA), and Blocklist API (Blocklist API - USA).