Portal and API Outage

Incident Report for Codat

Resolved

The root cause of the outage appears to have been an issue experienced by Microsoft Azure, our hosting provider, causing several Azure services to be temporarily unavailable. We are currently not experiencing any issues, and connectivity to Codat now appears to be stable, but are continuing to monitor for any more disruption going forward. If you experience any issues, please reach out to our support team.

You can see and track the status of the Azure issue on their status page, at https://status.azure.com/en-gb/status/

Posted May 20, 2021 - 18:22 BST

Monitoring

The issue appears have been caused by an external service provider having a temporary outage, and service has been restored.

We are continuing to monitor and will update with more information as soon as possible.

Posted May 20, 2021 - 17:16 BST

Investigating

We are investigating an issue that is currently causing Codat to be unavailable for users in some locations.

We will post an update as soon as we have more information.

Posted May 20, 2021 - 17:10 BST

This incident affected: Products (API Connectivity, Portal).