PlanGrid’s engineering team has resolved the issue. The website, project page, and exports are functioning normally. We appreciate your trust in us as we continue to make your success a top priority.
Posted Dec 11, 2020 - 16:33 PST
Identified
PlanGrid’s engineering team has discovered a technical issue related to server performance. Users may be experiencing slow loading, 500 errors, and a blank project page on web. We are taking aggressive steps to resolve this issue and expect it to be resolved soon. Thank you for your patience.
Posted Dec 11, 2020 - 16:26 PST
Update
We are continuing to investigate this issue.
Posted Dec 11, 2020 - 16:25 PST
Update
We are continuing to investigate this issue.
Posted Dec 11, 2020 - 15:55 PST
Investigating
PlanGrid is aware of the issue impacting website performance. We are noticing 500 errors and project pages not loading. We are looking into this issue.
Posted Dec 11, 2020 - 15:55 PST
This incident affected: Customer API, Staple Packs, Task & RFI Reports, Asbuilts, and Website.