The incident has been resolved and file processing times are back to normal.
Posted Jul 13, 2021 - 15:34 CEST
Monitoring
Files are getting processed again, but you might experience longer wait times than usual. We are monitoring the situation & working to regain full performance.
Posted Jul 13, 2021 - 15:23 CEST
Investigating
The Showpad Platform is unable to finish the processing of files added by admins (Content Library) or Users (MyFiles). The files will look as if they are stuck in processing.
The issue is being investigated internally and will be resolved as soon as possible.