We have now implemented a solution and are currently monitoring for completeness.
The next update will be provided upon confirmation of resolution.
Posted Mar 30, 2023 - 23:34 UTC
Identified
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Mar 30, 2023 - 22:56 UTC
Update
We are aware of a critical incident that may be affecting some of our customers.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Mar 30, 2023 - 22:34 UTC
Investigating
We are aware of a critical incident that may be affecting some of our customers when attempting to log in.
We are working to resolve the issue and restore service as soon as possible.
Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Mar 30, 2023 - 22:00 UTC
This incident affected: Hosted in US (HotSchedules Web Application, HotSchedules Mobile Application).