Resolved: INC141702- Wires Processing Instability

Incident Report for Central 1

Resolved

This incident has been resolved.

Posted Mar 23, 2022 - 08:05 PDT

Update

Expertus has restored network connectivity to their Ottawa datacentre.

Wires are now being sent and received.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Mar 23, 2022 - 07:33 PDT

Update

Central 1 is in constant communication with Expertus in regards to the network instability they are experiencing with their Ottawa datacentre.

We will provide an update at 8 a.m. PT (11 a.m. ET) or sooner if the datacentre issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Mar 23, 2022 - 06:54 PDT

Monitoring

Central 1 has been informed by our vendor Expertus that they are experiencing network instability with their Ottawa data center which is critical for sending\receiving wires.

Outgoing wires have been received by Central 1, however not sent out to other Financial Institutions.

We are receiving regular updates from Expertus and will provide an update at 6:30 a.m. PT (9:30 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Mar 23, 2022 - 05:44 PDT

This incident affected: Treasury Services and Incident Alerting.